Refund & Cancellation
At Novexea Solution, we are committed to maintaining transparency and flexibility in our refund and cancellation process. Please review the policy below carefully before confirming your booking.
Cancellation Policy
All cancellations are subject to the respective airline’s fare rules and conditions. Cancellation charges, if applicable, are determined by the airline and may vary depending on:
- Fare type and booking class
- Time of cancellation before the scheduled departure
- Airline-specific policies
Certain tickets may be non-refundable or may incur cancellation penalties.
Currency & Payment Policy
Customers have the flexibility to settle fares and applicable charges in any currency accepted by the airline. If payment is made in a currency different from the fare’s original listing, the exchange rate applied will be determined by the airline, credit card companies, or banks involved in the transaction. These same regulations govern ticket purchases, cancellations, and refunds.
Refund Policy
Refunds are processed in accordance with the airline’s refund rules and the original payment method. Please note that the final refund amount may vary based on:
- The airline’s refund policy
- The reason for the refund request
- The time elapsed between the refund request and the scheduled departure date
- Applicable service fees or penalties
- Currency exchange rate fluctuations
While we strive to process refunds promptly, these factors may affect the final amount credited to your account.
Refund Processing & Support
For any queries or concerns, our customer service hotline is available 24 hours a day, 7 days a week, ensuring assistance whenever you need it. Alternatively, refund requests can be submitted through our official website, where detailed instructions and support are provided to guide you through the process.
Important Notes
- Refunds will be credited to the original form of payment
- Service fees, if applicable, may be non-refundable
- Processing timelines may vary due to airline and banking procedures
We appreciate your understanding and patience as we work to provide you with the best service possible.
