Privacy Policy
1. Introduction
Welcome to Novex EA Solution (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose and protect information obtained through our website (novexeasolution.com) and related services. By using our website, you consent to the practices described herein.
2. Information We Collect
We may collect the following types of information:
Personal Information: such as your name, email address, phone number, mailing address, company name, job title, when you contact us, register for an account, request services or fill out forms.
Automatically Collected Information: such as IP address, device type, browser type, operating system, pages visited, time & date of visit, time spent on pages, referral URL, cookies and similar technologies.
Usage and Analytics Data: how you access and interact with our website and services, performance data and other metrics.
3. How We Collect Information
When you directly provide information (for example by filling out forms, contacting us, registering for services or making enquiries).
Automatically through your use of our website (via cookies, web beacons, analytics tools, server logs).
From third-party sources (for example analytics providers, marketing partners, or publicly available sources) — if applicable.
4. How We Use the Information
We use the information we collect for purposes such as:
To provide, operate, maintain and improve our services and website.
To respond to your enquiries, comments or requests.
To send you updates, newsletters, marketing or promotional communications (where permitted).
To monitor and analyse usage and trends so we can improve your experience.
To detect, prevent and address technical issues, fraud or other malicious activity.
To comply with legal obligations and enforce our rights.
5. Sharing and Disclosure of Information
We will not sell your personal information. We may share or disclose your information in the following circumstances:
With our trusted service providers, contractors or affiliates who perform services on our behalf (e.g., hosting, payment, analytics, marketing) and who agree to confidentiality obligations.
When required by law or legal process (e.g., to comply with a court order or government request).
To protect and defend our rights, property or safety, or that of other users or third parties.
In connection with a business sale, merger, reorganisation or similar transaction (with appropriate confidentiality safeguards).
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to collect information about your browsing behaviour. This may include session cookies, persistent cookies, web beacons and analytics tools. You may disable cookies through your browser settings, but this may affect your use of certain features.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected (including satisfying any legal, accounting or reporting requirements). Once the data is no longer needed, we will securely delete or anonymise it.
8. International Data Transfers
Our website and services may transfer, store or process personal information outside your country of residence. When such transfers occur, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable law.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data (subject to legal or contractual restrictions).
Object to or restrict certain processing of your data.
Withdraw consent at any time (where processing is based on consent).
Request portability of your data.
If you wish to exercise any of these rights, please contact us using the details below.
10. Security
We use administrative, technical and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration or destruction. While we strive to protect your data, no method of transmission or storage is completely secure; we cannot guarantee absolute security.
11. Children’s Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. We encourage you to review this page periodically to stay informed of how we are protecting your information.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us at:
418 BROAD WAY STE R ALBANY, NY 12207
Email: info@novexeasolution.com
Phone: +15186161978